Delivery and returns

Last updated: 31.08.2026

This page contains all information regarding the delivery of MaXilin Super Probiotic and what to do if you wish to return your order. This page is part of the General Terms and Conditions.

1. Delivery

1.1. Where we deliver

Delivery areas: [TO BE COMPLETED: countries and/or localities to which delivery is made; is there delivery outside Bulgaria?]

1.2. Who we deliver with

Delivery is carried out by [TO BE COMPLETED: name of courier company] — to your address or to a courier office, as per your choice when ordering.

1.3. Price and terms

The store does not offer free delivery. The delivery cost is charged separately from the product price and is visible in the cart before you confirm your order.

Delivery method	Price	Term
To courier office	[TO BE COMPLETED: price in EUR for delivery to office]	[TO BE COMPLETED: delivery time to office in business days]
To your specified address	[TO BE COMPLETED: price in EUR for delivery to address]	[TO BE COMPLETED: delivery time to address in business days]
Delivery outside Bulgaria	[TO BE COMPLETED: price for international delivery or “not available”]	[TO BE COMPLETED: international delivery time or “not available”]

1.4. When the shipment leaves

Orders are processed on business days. The processing time before handing over to the courier is [TO BE COMPLETED: order processing time before shipping].

Time by which the order is processed on the same day: [TO BE COMPLETED: cut-off time for same-day processing]

Orders placed on weekends and holidays are processed on the next business day. The delivery period begins when the shipment is handed over to the courier. Delays are possible during busy periods, bad weather conditions, or an inaccurate address — in such a case, we will notify you.

1.5. Tracking

After dispatch, you will receive an email with a tracking number: [TO BE COMPLETED: how the tracking number is sent — email, SMS, tracking link]

1.6. Payment on delivery

Available payment methods and whether cash on delivery is offered: [TO BE COMPLETED: accepted payment methods; is cash on delivery offered and is there a fee for it?]

1.7. Upon receipt

Check if the packaging is intact and if the protective seal on the box is unbroken.
Check if you have received the correct flavor and quantity.
If you notice visible damage, note it on the waybill in front of the courier and write to us on the same day. This facilitates the claim.

1.8. If the shipment is not received

If the courier does not find you at the specified address, they usually leave a message and make a second visit. If unsuccessful, the shipment is returned to us. The costs of re-shipping due to an inaccurate address or non-receipt due to your fault are at your expense.

2. Returns and Right of Withdrawal

2.1. 14 days without explanation

If you are a consumer, you have the right to withdraw from the order within 14 days from the day you received the goods, without stating a reason — Art. 50 of the Consumer Protection Act.

2.2. When a box can be returned and when it cannot

There is a legal exception here that is important to know in advance, because the product is food.

According to Art. 57, item 5 of the Consumer Protection Act, the right of withdrawal does not apply to sealed goods that have been unsealed after delivery and cannot be returned for reasons related to hygiene or health protection.

Condition of the box	Can it be returned within 14 days?
Unsealed, with intact protective seal, in original packaging	Yes
Unsealed — seal is broken or sachets are open/missing	No, pursuant to Art. 57, item 5 of the CPA
Defective, damaged during transport, wrong product, or expired	Yes — this is a complaint, see section 3

The exception applies only to withdrawal without cause. It does not waive your rights in case of a product problem.

2.3. How to return

Step 1. Notify us within 14 days of receipt — at [TO BE COMPLETED: email for returns] or at [TO BE COMPLETED: phone for returns]. A clear written statement is sufficient; you can also use the standard withdrawal form as per the appendix to the Consumer Protection Act.
Step 2. Provide the order number, name, and bank account or method by which you wish to receive the refund.
Step 3. Send the product no later than 14 days from the day you notified us, to the address [TO BE COMPLETED: address for returning goods and contact person].
Step 4. We check the condition of the returned box and refund the amount.

2.4. Who pays for the return

The direct costs of returning the goods in case of withdrawal without cause are at your expense. In case of a valid complaint, the costs are at our expense.

Estimated price of return shipment: [TO BE COMPLETED: estimated price of return with chosen courier]

2.5. Refund

We will refund the paid price for the product and the standard delivery costs you paid when ordering.
If you chose a more expensive delivery method than the standard one, the difference above the standard price will not be refunded.
The refund will be made using the same payment method, unless we agree otherwise, which incurs no cost to you.
We have the right to withhold the amount until we receive the goods back or until you prove that you have sent them.
Refund period: [TO BE COMPLETED: refund period in days]

You are responsible for the diminished value of the goods resulting from handling other than what is necessary to establish their nature and characteristics.

3. Complaints — when something is wrong

Write to us if:

the box is damaged during transport;
you received a different flavor or quantity than ordered;
the expiration date has passed or is unacceptably short;
the packaging was damaged upon receipt.

Attach photos of the shipment, the box, and the label with the expiration date. This speeds up the resolution.

Complaints are accepted at: [TO BE COMPLETED: email and/or address for complaints]
Response time: [TO BE COMPLETED: response time for complaints]

In case of a valid complaint, you can choose a replacement with a new box or a refund of the paid amount, and we will cover the return costs.

4. Useful to know

MaXilin Super Probiotic is a food supplement — it is not a medicine and does not replace a varied diet. Full information is available in the General Terms and Conditions and on the product page.
Store the product according to the instructions on the packaging. Improper storage may affect the live bacteria in it.
The lack of an expected result from taking a food supplement is not grounds for a complaint. We do not make promises regarding results.

5. Contact

"SUKSESS 7" Ltd., UIC 201711071
Email: [TO BE COMPLETED: contact email]
Phone: [TO BE COMPLETED: phone and working hours]
Address: Plovdiv 4006, Iztochni district, Zlatorog St. No. 4, fl. 5, apt. 15