Terms and Conditions

Last updated: 31.08.2026

These General Terms and Conditions govern the relationship between you as a buyer and the merchant operating this online store when ordering the product MaXilin Super Probiotic. Please read them before placing an order. By placing an order, you confirm that you have read and accepted them.

1. Who is behind the store

According to the Electronic Commerce Act and the Consumer Protection Act, we are obliged to provide you with the following data:

Merchant (name)	"SUXES 7" Ltd. (single-member limited liability company)
UIC / BULSTAT	201711071
VAT registration	BG201711071
Registered office and management address	Plovdiv 4006, Iztochni District, 4 Zlatorog Str., 5th floor, apt. 15
Correspondence and return address	[TO BE COMPLETED: correspondence and return address]
Representative	Nelly Yankova Pavlova
Email	[TO BE COMPLETED: contact email]
Phone	[TO BE COMPLETED: contact phone and working hours]

The product is manufactured by MAX NRG LLP, Almaty, Kazakhstan.

2. What we sell

The store offers one product — MaXilin Super Probiotic. This is a food supplement in powder form with live lactic acid bacteria.

Packaging: 50 sachets of 2 g
Content: 20 billion live bacteria (CFU) per sachet
Flavors: Lemon, Pineapple, Apple, Guava, Passion Fruit
Price: €150.00 per box, including VAT, if applicable

The full description, composition, and method of use are published on the product page: MaXilin Super Probiotic — 50 sachets. Information about the scientific basis behind the product can be found on the Science page.

2.1. Important — this is a food, not a medicine

MaXilin Super Probiotic is a food supplement within the meaning of the Ordinance on the requirements for food supplements. It is not a medicinal product and is not intended for the diagnosis, treatment, or prevention of diseases.
Food supplements do not replace a varied and balanced diet and a healthy lifestyle.
The recommended daily dose should not be exceeded.
The product should be kept out of reach of small children.
If you are pregnant or breastfeeding, taking medication, have a chronic illness, or a weakened immune system, consult a doctor or pharmacist before use.
All information in the store is for informational purposes only. It is not medical advice and does not replace the advice of a medical professional.

The product has been notified as a food supplement to the Bulgarian Food Safety Agency with [TO BE COMPLETED: notification certificate number and date in BFSA].

The product descriptions do not use health claims beyond those permitted by Regulation (EC) No 1924/2006 on nutrition and health claims made on foods. We do not give or accept promises of a specific result from consumption.

3. Registration and order

To order, it is not necessary to create a profile. The order is made in the following steps:

select product, flavor, and quantity and add them to the cart;
open the cart and proceed to checkout;
fill in delivery details and select a payment method;
before the final button, you will see a summary of the order — products, price, delivery, and total amount to be paid;
confirm the order. This is the moment you commit to payment.

Before pressing the final button, you can correct the entered data by going back through the steps. After that, corrections are possible only after contacting us at the specified contacts and only if the order has not yet been handed over to the courier.

The contract is considered concluded when you receive an order confirmation from us at the specified email. If the product is not available, we will notify you and offer you a choice — waiting or canceling the order with a refund of the paid amount.

We reserve the right to refuse an order in case of an obvious error in the price or description, in case of suspected abuse, as well as in case of inability to verify the delivery data. In such a case, we will notify you and refund the amount paid.

4. Prices and payment

All prices are in Euro (EUR) and are final for the product.
Delivery costs are charged separately and are visible before order confirmation. The store does not offer free shipping.
The platform on which the store operates is Shopify. Payment and the payment process are handled through Shopify's payment services and its partners. We do not store your card details.

Possible payment methods are: [TO BE COMPLETED: exact list of accepted payment methods — card, Shop Pay, Apple Pay, cash on delivery, etc.]

Purchase document: [TO BE COMPLETED: what document is issued — cash receipt, invoice upon request, invoice issuance procedure]

5. Delivery

Delivery terms, deadlines, and prices are described in detail on the Delivery and Returns page and are an integral part of these General Terms and Conditions.

6. Right of withdrawal within 14 days

If you are a consumer within the meaning of the Consumer Protection Act, you have the right to withdraw from the contract without stating a reason within 14 days from the day on which you or a person designated by you received the goods (Art. 50 CPA).

To exercise your right, it is sufficient to send us an unambiguous written statement before the expiry of the deadline — by email or to the correspondence address. You can also use the standard withdrawal form attached to the Consumer Protection Act, but you are not obliged to do so.

6.1. Legal exception for sealed goods

Please note: the law provides for exceptions to the right of withdrawal. One of them is applicable here.

According to Art. 57, item 5 of the Consumer Protection Act, the right of withdrawal does not apply to the supply of sealed goods which have been unsealed after delivery and cannot be returned for reasons related to hygiene or health protection.

What this means in practice for MaXilin Super Probiotic:

If the box is unopened and its protective seal is intact, you can return it within the 14-day period and receive a refund of the amounts paid.
If the protective seal of the box is broken or individual sachets are opened or missing, the product can no longer be returned on this ground — precisely because it is food and it is not possible to guarantee its hygienic condition.

This exception does not negate your other rights. It does not apply to cases where the product is defective, damaged during transport, past its expiration date, or different from the one ordered — in such cases, the rules for claims under item 7 below apply.

6.2. Return and refund

Return the goods no later than 14 days from the day you notified us of the withdrawal.
The direct costs of returning are at your expense, unless otherwise agreed.
We will refund the amounts received from you, including standard delivery costs. If you have chosen a more expensive delivery method than the standard one, the difference above the standard price is not refundable.
The refund will be made using the same payment method, unless we explicitly agree on another one that costs you nothing.
We have the right to withhold the refund until we receive the goods back or until you provide proof that you have sent them.
Refund period: [TO BE COMPLETED: refund period — no longer than the legal one]
Return address: [TO BE COMPLETED: exact return address and contact person]

You are responsible for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

7. Non-conformity and complaints

If the received product does not correspond to what was ordered — wrong flavor, damaged packaging, expired or unacceptably short shelf life, missing quantities — notify us as soon as possible at the specified contacts, if possible with photos of the shipment and the product.

As a consumer, you have the legal means of protection in case of non-conformity of the goods with the contract, provided for in Bulgarian legislation. In case of a justified complaint, we bear the costs of return and replace the product or refund the paid amount.

Complaints are accepted at: [TO BE COMPLETED: email and/or address for submitting complaints, response time]

We advise you to check the shipment in the presence of the courier. In case of visible damage to the packaging, note it in the waybill — this facilitates subsequent claims.

8. Buyer's obligations

To provide accurate and complete delivery data. We are not responsible for delays or non-delivery due to an incorrect address or phone number.
Not to use the store for illegal purposes and not to interfere with its operation.
To follow the instructions for use and storage of the product printed on the packaging.

9. Liability

We make efforts to ensure that the information in the store is accurate and up-to-date, but it may contain technical inaccuracies or typographical errors. Images are illustrative and may differ slightly from the actual product — for example, due to changes in packaging design. The data printed on the product packaging is authoritative.

We are not responsible for damages resulting from the use of the product in violation of the instructions on the packaging or in violation of a medical professional's recommendation.

10. Personal data

We process your personal data in accordance with Regulation (EU) 2016/679 (GDPR) and the Personal Data Protection Act. Details — what data we collect, on what basis, how long we keep it, and what rights you have — are described in the Privacy Policy and Cookie Policy.

11. Intellectual property

The texts, photos, logos, and design in this store are subject to protection. Their reproduction without written consent is not permitted, except within the framework of legally permissible citation.

12. Changes to the General Terms and Conditions

We may change these General Terms and Conditions. The current version is always published on this page with the date of the last update. For orders already placed, the conditions that were in force at the time of the order apply.

13. Applicable law and dispute resolution

Bulgarian law applies to unresolved issues.

If you have a complaint, please contact us first — usually the issue is resolved quickly. If we do not reach an agreement, you can contact:

Commission for Consumer Protection — Sofia 1000, 4A Slaveykov Square, tel. 0700 111 22, kzp.bg. Conciliation commissions also operate within the Commission for out-of-court dispute resolution.
The competent Bulgarian court.